Processing Fee for Credit/Debit card purchases: ALL registrations completed with a credit or debit card will be charged a processing fee. The processing fee is calculated by using 3.5% of your total purchase. This processing fee will be applied as a separate charge during checkout. Online registration is here for your convenience; you can register for programs 24 hours a day, 7 days a week from the comfort of your own home or mobile device. General Refund Policy: If you are dissatisfied with a program after the first session/class, you must submit a written explanation to Brattleboro Recreation and Park Department prior to the second session/class to be eligible to receive a refund. Written explanation must be sent to [email protected] In the event of an extended illness or injury, we must be notified immediately, and we will issue a pro-rated refund. A medical and/or doctor explanation will be required. Discounted amusement park tickets, one day programs, community events that involve ticket sales are non-refundable. An effort will be made to schedule a make-up date if a class/program/game is canceled due to any causes beyond our control. If this is not possible, no partial refund will be provided. Refunds will be applied as a Household credit unless otherwise requested. Processed refund requests, other than a Household Credit, will be charged a $5.00 cancellation fee. This does not apply to our Day Camp. Day Camp Cancellation/Refund Policy: Cancellations/refunds for Day Camp will be assessed a $25 fee per session. Cancellations must be made at least ten business days prior to each camp session’s start date. Cancellations made less than ten business days prior to session start date are non-refundable. Full refunds (less credit card convenience fee (if applicable) will be issued for programs cancelled or altered by the Brattleboro Recreation and Parks Department. Credit/Debit Card Convenience Fees: Applicable credit/debit card convenience fees are non-refundable. Refunds may take two to three weeks to process. No cash refunds.
